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Five “hotspots” to transform Travel and Transportation businesses
Globalization, population growth and urbanization are overwhelming transportation systems around the world. Travel and Transportation companies confront a long list of challenges: proliferation of new...
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The mainframe is alive and well at Travelport
Travelport’s travel commerce platform is the engine enabling online, offline and corporate travel agents to bring together the best and most relevant options for their customers. And the IBM mainframe...
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When is an App not an App? When it’s a Zombie!
According to Adjust, there are more than 1.4 million apps in Apple’s App Store. And more than 80% of them are ‘zombies’ . Zombies are unused apps that can’t be found on any of the top category...
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Advanced Weather Insights for Travel and Transportation Businesses
Advanced Weather Insights for Travel and Transportation Businesses Weather forecasting plays an important role in our daily lives. We check the weather prediction before heading to work and while...
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IBM and Facebook Team Up to Deliver Personalized Brand Experiences Through...
Using data from Twitter and now Facebook, IBM now offers consumer facing businesses the ability to differentiate themselves with unparalleled target marketing. Airlines, hotels and travel distributors...
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See this infographic to learn how Yarra Trams is improving service...
Yarra Trams is the tram, or trolley, network that serves the greater Melbourne area in Australia. The Yarra Trams network is the world’s largest, with 250 kilometers of double track and 487 trams...
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What do your passengers want?
Did you miss our webinar about the airline passenger experience last week? You’re in luck ! The webinar recording is now available. Today’s savvy travelers increasingly expect airlines to understand...
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Of Discretion and its costs: memoirs of a dinner chat
Last Friday I was with a mathematician-friend for dinner and as we finished scooping up the last traces of the heavenly home-baked spaghetti, we arrived at our common interest: math in airline...
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Millennial Travelers – Preferences that matter
About 9 months ago I published a study on the preferences and patterns of Millennial Travelers in which I concluded that in most ways this large and influential group is a lot like the rest of us. More...
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The evolution of self-service in the travel industry
Arne Sorensen, the esteemed CEO of Marriott International, makes several great points about the importance of transparency in travel in his recent linkedin post for #MyIndustry, but I fear we are, as...
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Understanding the implications of 3D printing on the global transportation...
[contact-form] Check out this POV on 3D printing and the impact it could have on the transportation industry! http://www-935.ibm.com/services/us/gbs/thoughtleadership/3dprinting/
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Maximo for Aviation
This week at the Paris Air Show, IBM announced its new Maximo for Aviation MRO solution, offering a full set of capabilities to Maintenance, Repair, and Overhaul (MRO) service providers. The new...
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United Airlines flight attendants go high-tech to enhance customer service
United Airlines will begin giving all of its flight attendants iPhone 6 Plus devices this summer. The phones will come loaded with a customer service app that will provide flight attendants with basic...
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Airports are thrilled – they have a new client to serve
Picture credit : Author Airports are thrilled – they have a new client they can serve It is probably a secret, few understand, but the time has come to unveil it. Airports did not serve passenger...
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Liner over capacity + declining demand + low freight rates =…
Passenger aircraft have not really changed that much in the last 30 years. In 1982, the year I first went to sea, the largest vessel in the Safmarine fleet had a capacity of 3101 TEU. 30 years later...
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How slowly are shipping line steaming?
Slow steaming is a common practice amongst shipping lines. This was largely a counter measure to high fuel costs and over capacity and, whilst high fuel costs are a thing of the past (and likely to...
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How IOT will change the logistics paradigm.
Circa 2020. It is 1730 hrs. It’s a Friday. The Operations Director (call him James) of a large multi-national logistics & supply chain organization. Today, he is very pleased that his entire...
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Big Data in Freight Logistics
Big Data in Freight Logistics We work in a very reactive industry. In fact our Freight logistics heroes are made of those managers that can solve problems! We do not so easily recognize or reward those...
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IBM Maximo for Aviation MRO
Today’s aircraft are highly instrumented, and the average flight can produce over 1,000 gigabytes of data. This big data is readily available, but the next step is to extract as much commercial value...
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Self-service – Speed versus passenger experience..or both!
A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO & CMO to discuss self-service check-in as he heard a lot of complaints. Here is how the...
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